October 17, 2016


FAQs – Questions and Answers


1 – What is the Wine Tour Experience?

The Wine Tour Experience is a brand of the IEA – International Wine Agency, Unipessoal LDA. It is an online company that promotes and publicizes the wine tourism in Portugal through its platform. The Wine Tour Experience provides enotourism experiences through an electronic voucher of activities carried out by partners. And through online reservations of experiences carried out by these same Wine Tour Experience partners within the scope of their legal activities. For more information please refer to the General Terms and Conditions.


2 – I booked an experience, what should I do?

After booking an enotourism experience, you must do it on the date stated on the electronic voucher to which you have reserved it. The description of the experience includes important information about the access to the partner and the conditions for its realization.


3 – What is the validity of the experience through an electronic voucher?

The experiences of wine tourism have a validity period defined by the partner. The validity period can be up to 6 months, from the time of purchase on the Wine Tour Experience platform.


4 – Is it possible to exchange an experience?

Yes. After purchasing the experience on the Wine Tour Experience platform you can request the exchange for another of equal or greater value, paying the difference, in this case. For this purpose, you have a period of 14 days from the moment of purchase.

The exchange can be carried out on the platform itself, in its client area or alternatively by requesting by means of a communication to info@winetourexperience.pt.


5 – I bought an experience with a date, can I cancel?

Events with marked dates can be canceled until the date defined by the partner and that are included in the description of the conditions. Regarding other information regarding the cancellation, you can consult the free resolution page in the General Terms and Conditions.


6 – What payment methods are available?

You can count on the main payment methods accepted in Portugal. Visa and Mastercard credit and debit cards are accepted. Forms of payment also include Multibanco, PayPal, boleto bancário (Brazil), among other forms of local payments through the HiPay Portugal platform.


7 – Do people with disabilities have the experience?

Most wine tourism units are equipped with means that promote accessibility for all people.

The Wine Tour Experience has experiences that stimulate all the senses and facilitate these through careful selection of experiences that respect accessibility, especially mobility, as well as access to the visually impaired or with decreased auditory acuity.

In case of doubts about accessibility, for all enotourism experiences, you can directly contact the partner who provides the experience.


8- How can I request a guided tour in other languages?

For all wine tourism experiences you will find qualified tourism professionals from the partners.


9 – Can I buy an experience and be someone else to perform?

Yes. Wine Tour Experience experiences can be enjoyed by someone else, without having been able to buy it.

You can also offer the experience by the platform itself, sending your purchase as an offer to those who wish to do so.

Each experience has a unique code that gives you access to the experience you have just bought.

Any questions speak to us through the online chat, through info@winetourexperience.pt or our customer service line 210 105 630.